What values does WN White Noise uphold?
WN White Noise is guided by four core values: Eco-Lifestyle, Contribution, Empowerment, and Innovation. We are committed to promoting a sustainable lifestyle and enhancing social impact by recycling waste to give them a second life.

Does WN White Noise have a retail store?
Yes, we have a retail store you can visit (Jl. Radio Dalam Raya No. 3A, South Jakarta). For more details, please check the Store Locator page on our website. You can also make purchases through our app, website, or e-commerce platforms like Tokopedia and Shopee.

How does WN White Noise support environmental sustainability?
WN White Noise supports environmental sustainability by producing fashion products made from recycled material. This material is sourced from discarded materials, which are turned into high-quality new materials. We also ensure our production process is efficient and low in emissions to reduce environmental impact.

What is the material of WN White Noise products?
WN White Noise uses Re;CONHny Japan-certified recycled nylon as our primary material, Clean Globe Certified recycled polyester for webbing, and Global Recycled Standard zipper, ensuring our products are sustainable and durable.

What is the material of WN White Noise packaging?
WN White Noise uses PET flakes and chips recycled from collected PET bottles to create water-repellent recycled polyester fibers for our dust bags. This material is also Japan certified.

What series does WN White Noise offer?
Currently, WN White Noise offers six series:

• Backpack series
• Tote bag series
• Messenger series
• Duffle bag series
• Sling bag series
• Pouch series

We will continue to innovate and create new collections in the future.

How do you care for WN White Noise bags?
To care for your bag, gently clean it with a damp cloth to remove dirt or stains. Avoid machine washing or using harsh chemicals that could damage the material.

Are WN White Noise products water repellent?
WN White Noise products are designed to resist water splashes, but we recommend not submerging them in water.

Are White Noise products always available?
Product availability at WN White Noise may vary depending on current stock levels.

If a product is out of stock, when will it be available again?
Restock timelines for out-of-stock products can vary. We recommend checking our website or contacting our customer service for updates on when a specific item will be back in stock. We update product information and stock levels every 3 to 4 days.

Do I need to create a WN White Noise membership account to shop through the app and website?
Yes, by creating a membership account, you can streamline the shopping process as you won't need to re-enter personal and address information each time you shop. Additionally, you'll enjoy benefits such as discount information and special offers.

How do I create a WN White Noise membership account?
- Visit Our Website or App: Go to our website or open the White Noise app.
- Sign Up: Look for the “Sign Up” or “Create Account” button on the homepage or in the menu.
- Enter Details: Provide your personal information, such as your name, email address, and create a password.
- Verify Email: Check your email for a verification link and follow the instructions to confirm your account.
- Log In: Once your account is verified, log in using your new credentials.
Creating an account will give you access to a more convenient shopping experience and exclusive offers.

Is the payment process through the WN White Noise app and website secure?
Yes, our payment process is secure. We prioritize the safety of your personal data and use the latest technology to handle financial transactions.

What payment methods are available at the WN White Noise app and website?
Currently, the available payment methods are:

• Credit Cards
• Bank Transfers
• Digital Wallets (GoPay)

How can I track my order?


Can WN White Noise products be shipped internationally?
Yes, White Noise products can be shipped internationally. Please check our website or contact customer service for information on international shipping options and rates.

I haven't received my package and the estimated delivery date has passed.
We apologize for the inconvenience. While we strive to ensure your package arrives on time, once it is dispatched, delivery times are beyond our control and depend on the courier handling the shipment. All shipping information we have is from the courier company, so please check on the courier company’s website for the details of your purchase status.

Does the shipping of WN White Noise products include shipping insurance?
Yes, the shipping cost includes shipping insurance.

Does WN White Noise offer a warranty?
Yes, all WN White Noise products come with a lifetime warranty for stitching and zipper defects. If you encounter any issues with your bag, please contact our customer care team.

What does the WN White Noise warranty cover?
The WN White Noise warranty covers:
- Stitching: Repair for any defects in the stitching.
- Zippers: Repair for any issues with the zippers.

What is not covered by the White Noise warranty?
The warranty does not cover:
- Regular Wear and Tear: Damage that occurs naturally over time with use.
- Misuse or Accidents: Damage caused by improper use, neglect, or accidents.
- Unauthorized Repairs: Any damage resulting from repairs done by third parties not authorized by WN White Noise.
- Cosmetic Damage: Scratches, dents, or other superficial damage that does not affect the functionality of the product.
- Intentional Damage by the User: The WN White Noise warranty does not cover intentional damage caused by the user, such as burning, cutting, or fabric scraping, and other forms of deliberate harm.

What is the warranty claim policy at WN White Noise?
We are committed to creating bags of the highest quality. That’s why we offer a lifetime warranty against stitching and zipper defects. If you discover a stitching or zipper defect after your purchase, you can contact us at customercare@wnwhitenoise.com and send your proof of purchase along with a video or photo of the issue. We will assess the damage and attempt to repair it free of charge.

After submitting a warranty claim, you will receive an email from WN White Noise. If the product is deemed repairable, you can bring your WN White Noise product along with the supporting documents (proof of purchase and approval email) to our nearest offline store.

We continually strive to improve our products to meet customer needs. We greatly appreciate any feedback and suggestions regarding our products. All related feedback can be sent through our customer care service.

Can I change or cancel my order?
Yes, if you have not completed the payment, you can cancel your order by placing a new order. However, once payment is completed, the order cannot be canceled or changed.

What if I receive an item that does not match my order?
If this occurs, you can contact our customer care team to report the mistake, and we will arrange for a replacement item according to your original order. For such claims, it is mandatory to include a video proof of unboxing the package.

Can purchased products be returned?
Purchased products can be returned within 3 days of receipt if the item is damaged or does not match the order. For returns, you must include video proof of unboxing the package.

I have two separate purchases. Can I return them together?
To ensure a smooth return process, we highly recommend separating the items to be returned and managing the return process based on each individual order number.

Can I return my WN White Noise product without a label?
According to our return policy, all labels must remain attached for the return to be verified.

Where can I receive information or promotions about WN White Noise?
You can receive the latest information and promotions by creating an account at www.wnwhitenoise.com. We will send promotional emails to the address you provide during account creation. Additionally, you can stay updated through our app and Instagram.

How can I provide feedback and suggestions about WN White Noise products?
You can provide feedback and suggestions on our website or by contacting our customer care team. We highly value your input as it helps us continue to improve our products and services.

Does WN White Noise offer custom or personalization services?
Currently, we do not offer custom or personalization services. However, we are always open to collaborate, bulk orders or B2B.

How can I contribute to the WN MOVEMENT campaign?
You can contribute to the WN MOVEMENT campaign by purchasing WN White Noise products worth Rp. 2,000,000*. For every transaction of Rp. 2,000,000, one bag will be donated to children in remote areas across Indonesia*. We will provide a video update of the donations at the end of each month.
*Applicable in multiples.
*Bags will be donated gradually throughout Indonesia.